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Guarantee and Delivery




Guarantee



Your piece of jewellery is guaranteed for 6 months from the date of purchase and is covered for any manufacturing faults or hidden defects. This guarantee is only valid for normal use and with proof of purchase.

 




Delivery

 

Orders are usually processed within 24 working hours, then dispatched from L’Atelier d’Amaya.

 

The following table displays the delivery schedules in accordance with the available options:



Destination

Delivery options

Price

Delivery schedule from L’Atelier

Signature required on receipt

In store collection

Free

 

1 to 5 working days

No

Metropolitan France + Monaco

For orders under 100€ 

Certified letter

5,00€

2 to 5 working days

No

Colissimo Pickup Station

7,90€

2 to 4 working days

Yes

Colissimo

7,90€

2 to 4 working days

No

Chrono 13

17,90€

Next day before 1pm

Yes

Metropolitan France + Monaco 

For orders over 200€

Certified letter 

Free

2 to 5 working days 

No

Colissimo Pickup Station 

2,90€

2 to 4 working days 

Yes

Colissimo 

2,90€ 

2 to 4 working days 

No 

Metropolitan France + Monaco 

For orders over 300€

Certified letter

Free

2 to 5 working days 

No

Colissimo Pickup station 

Free

2 to 4 working days 

Yes

Colissimo at home 

Free

2 to 4 working days

No

Belgium, Germany, Luxembourg, Netherlands

For orders under 200€

Delivengo

6,00€

3 to 5 working days

No

Colissimo at home

12,00€

2 to 4 working days

No

Chrono Express

23,90€

1 working day

Yes

Belgium, Germany, Luxembourg, Netherlands

For orders over 200€

Delivengo 

Free

3 to 5 working days 

No

Austria, Denmark, Spain, Finland, UK, Greece, Ireland, Italy, Portugal, Sweden

For orders under 200€

Delivengo

6,00€

3 to 8 working days

No

Colissimo Expert

16,50€

5 working days

Yes

Chrono Express

23,90€

2 working days

Yes

Colissimo

 20€

3 to 6 working days

No

Austria, Denmark, Spain, Finland, UK, Greece, Ireland, Italy, Portugal, Sweden

For orders over 200€

Delivengo 

Free

3 to 8 working days 

No



Switzerland

Delivengo

7.50€

4 to 5 working days

No

Colissimo at home

14,00€

5 working days

No

Switzerland 

For orders over 200€

Delivengo 

Free

4 to 5 working days

No

French DROM – COM

For orders under 200€

Certified Letter

7,50€

5 to 10 working days

No

Colissimo at home

14,50€

5 to 7 working days

No

French DROM – COM

For orders over 200€

Certified Letter

Free

5 to 10 working days

No

French POM

For orders under 200€

Colissimo at home

14,90€

7 to 10 working days

No

French POM 

For orders over 200€

Colissimo at home 

Free

7 to 10 working days

No 

Rest of the world

For orders under 200€

Delivengo

7.50€

5 to 15 working days

No

Colissimo Expert

20,00€

5 to 10 working days

Yes

Rest of the world 

For orders over 200€

Delivengo 

Free

5 to 15 working days

No

For every order, you will receive an email confirming the dispatch of your parcel and the tracking number.

 




Returns and Exchanges



If you are not fully satisfied with your piece of jewellery, please contact our customer service within 14 days of receipt by email on [email protected]via chat or phone +33 (0)5 56 81 57 71 from Monday to Sartuday 10:00AM to 6:30PM to arrange an exchange, a voucher or a refund. For your returned items to be accepted, the need to be unworn and in their original packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense. Engraved items cannot be returned of refunded.




Repairs



If your guarantee has expired, your piece of jewellery can still be repaired. We will provide an estimation of the cost of repair at L’Atelier and once accepted, we will proceed to repair it and send it back to you soon after. Repairs will only be performed once your payment has been received.