Deliveries & Returns

Delivery

- Due to the current health crisis, delivery times may be extended.
For parcels to Overseas it takes 15 working days, and the same applies to foreign countries.
- Following the Brexit, shipping to the United Kingdom is no longer assured.

We advise you to privilege the express delivery in Chrono for a fast reception of your jewels.
All our orders are prepared within 24-48 working hours with the greatest care in our Bordeaux Workshop, then shipped to you.

The indicative delivery times below apply from the date of dispatch of your order and therefore do not take into account the 24-48 manufacturing lead time hours.

Destination

Delivery options

Price

Delivery schedule from L'Atelier

In-store collection

FREE

4 - 8 work days

France + Monaco 


Order under 100 €

Lettre Suivie

5,00 €

3 - 6 work days

Colissimo Point Relais

Colissimo Domicile with NO signature

Colissimo Domicile with signature

5,00 €

6,00 €

7,00 €

2 - 4 work days

2 - 4 work days

2 - 4 work days

Chrono Relais 13

Chrono 13

7,90 €

13,90 €

The day after tomorrow before 1 p.m. at the Pick Up relay point

The day after tomorrow before 1 p.m. at home

France + Monaco 


Order from 100 € to 299 €

Lettre suivie

FREE

3 - 6 work days

Colissimo Point Relais

Colissimo Domicile with NO signature

Colissimo Domicile with signature

FREE

2,90 €

3,90 €

2 - 4 work days

2 - 4 work days

2 - 4 work days

Chrono Relais 13

Chrono 13

2,90 €

8,90 €

The day after tomorrow before 1 p.m. at the Pick Up relay point.

The day after tomorrow before 1 p.m. at home

France + Monaco 

Order over 300 €

Colissimo Point Relais

Colissimo Domicile with signature

Chrono Relais 13

FREE

FREE

FREE

2 - 4 work days

2 - 4 work days

The day after tomorrow before 1 p.m. at the Pick Up relay point.

Germany, Belgium, Luxembourg, Netherlands

Order under 200 €

Delivengo

Colissimo Europe Domicile 

Chrono Europe Express 

UPS Standard

9,90 €

11,90 €

14,50 €

14,90 €

6 - 12 work days

4 - 8 work days

2 - 4 work days

1 - 3 work days

Germany, Belgium, Luxembourg, Netherlands 

Order from 200 € to 299 €

Order over 300 €

Delivengo 

Colissimo Europe Domicile

FREE

FREE

6 - 12 work days

4 - 8 work days

Austria, Ireland, Italy, Portugal, Spain

Order under 200 €

Delivengo

Colissimo Europe Domicile 

Chrono Europe Express 

UPS Standard

9,90 €

13,90 €

14,50 €

14,90 €

6 - 12 work days

4 - 8 work days

2 - 4 work days

1 - 3 work days

Austria, Ireland, Italy, Portugal, Spain

Order from 200 € to 299 €

Order over 300 €

Delivengo

Colissimo Europe Domicile


FREE

FREE

6 - 12 work days

4 - 8 work days

Switzerland

Order under 200 €

Delivengo

Colissimo Europe Domicile

Chrono Europe Express

UPS Standard

11,90 €

14,90 €

18,90 €

25,00 €

6 - 12 work days

4 - 8 work days

2 - 4 work days

1 - 3 work days

Switzerland

Order from 200 € to 299 €

Order over 300 €

Delivengo 

Colissimo Europe Domicile

FREE

FREE

6 - 12 work days

4 - 8 work days

Overseas 1: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana, St-Pierre-et-Miquelon, Saint-Barthélémy

Order under 100 €

Lettre Suivie

Colissimo Domicile with NO signature

Colissimo Domicile with signature

5,00 €

13,90 €

16,90€

5 - 7 work days

Overseas 1: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana, St-Pierre-et-Miquelon, Saint-Barthélémy

Order from 200 € to 299 €

Order over 300 €

Lettre suivie

Colissimo Domicile with signature


FREE

FREE

5 - 7 work days

Overseas 2: French Polynesia, New Caledonia, Wallis and Futuna, Austral Lands

Order under 299 €

Order over 300 €

Colissimo Domicile with NO signature
Colissimo Domicile with signature

Colissimo Domicile with signature

16,90 €
23,90 €

11,90 €

7 - 10 work days

Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden

Delivengo

Colissimo Europe Domicile

Chrono Europe Express

9,90 €

14,90€

15,90 €

6 - 12 work days

4 - 8 work days

2 - 4 work days

Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, Algeria, Bosnia and Herzegovina, Canary Islands, Tunisia, Georgia, Moldova, Serbia, Vatican, Sint Maarten, Liechtenstein, Macedonia, Belarus, Montenegro, Ukraine
Delivengo

Colissimo International

Chrono World Express

11,90 €

18,90 €

18,90 €

6 - 12 work days

6 - 10 work days

3 - 4 work days

Canada, United StatesDelivengo

Colissimo International

Chrono World Express

11,90 €

27,90 €

19,90 €

6 - 12 work days

6 - 10 work days

3 - 4 work days

Australia, Hong-Kong, Japan

Colissimo International

Chrono World Express

27,90 €

24,90 €

6 - 10 work days

3 - 4 work days

Israel, Mauritius, South Africa, United Arab Emirates, Qatar, Senegal, Argentina

Colissimo International

Chrono World Express

30,90 €

19,90 €

6 - 10 work days

3 - 4 work days

 For every order, you will receive an email confirming the dispatch of your parcel and the tracking number.

Guarantee & Repairs

All our jewellery is guaranteed for 6 months from the date of purchase, on presentation of proof of purchase or order reference, except for our coloured pompoms which have a 3 month guarantee.
We therefore invite you to keep your receipt if you made the purchase in the boutique.

Even beyond the guarantee, we remain at your disposal and we strive to offer you solutions so that you can enjoy your beautiful jewellery.

More about Guarantee and Repairs

Returns & Exchanges

You have a period of 30 days from the date of purchase in the shop or from the date of receipt of your internet order to make an exchange and 14 days for a return.

For your returned items to be accepted, the need to be unworn and in their original packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense. Engraved items cannot be returned of refunded.

More about Returns and Exchanges

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