Delivery
- Due to the current health crisis, delivery times may be extended.
For parcels to Overseas it takes 15 working days, and the same applies to foreign countries.
- Following the Brexit, shipping to the United Kingdom is no longer assured.
For parcels to Overseas it takes 15 working days, and the same applies to foreign countries.
- Following the Brexit, shipping to the United Kingdom is no longer assured.
We advise you to privilege the express delivery in Chrono for a fast reception of your jewels.
All our orders are prepared within 24-48 working hours with the greatest care in our Bordeaux Workshop, then shipped to you.
The indicative delivery times below apply from the date of dispatch of your order and therefore do not take into account the 24-48 manufacturing lead time hours.
Destination | Delivery options | Price | Delivery schedule from L'Atelier |
In-store collection | FREE | 4 - 8 work days | |
France + Monaco Order under 100 € | Lettre Suivie | 5,00 € | 3 - 6 work days |
Colissimo Point Relais Colissimo Domicile with NO signature Colissimo Domicile with signature | 5,00 € 6,00 € 7,00 € | 2 - 4 work days 2 - 4 work days 2 - 4 work days | |
Chrono Relais 13 Chrono 13 | 7,90 € 13,90 € | The day after tomorrow before 1 p.m. at the Pick Up relay point The day after tomorrow before 1 p.m. at home | |
France + Monaco Order from 100 € to 299 € | Lettre suivie | FREE | 3 - 6 work days |
Colissimo Point Relais Colissimo Domicile with NO signature Colissimo Domicile with signature | FREE 2,90 € 3,90 € | 2 - 4 work days 2 - 4 work days 2 - 4 work days | |
Chrono Relais 13 Chrono 13 | 2,90 € 8,90 € | The day after tomorrow before 1 p.m. at the Pick Up relay point. The day after tomorrow before 1 p.m. at home | |
France + Monaco Order over 300 € | Colissimo Point Relais Colissimo Domicile with signature Chrono Relais 13 | FREE FREE | 2 - 4 work days 2 - 4 work days The day after tomorrow before 1 p.m. at the Pick Up relay point. |
Germany, Belgium, Luxembourg, Netherlands Order under 200 € | Delivengo Colissimo Europe Domicile Chrono Europe Express UPS Standard | 9,90 € 11,90 € 14,50 € 14,90 € | 6 - 12 work days 4 - 8 work days 2 - 4 work days 1 - 3 work days |
Germany, Belgium, Luxembourg, Netherlands Order from 200 € to 299 € Order over 300 € | Delivengo Colissimo Europe Domicile | FREE | 6 - 12 work days 4 - 8 work days |
Austria, Ireland, Italy, Portugal, Spain Order under 200 € | Delivengo Colissimo Europe Domicile Chrono Europe Express UPS Standard | 9,90 € 13,90 € 14,50 € 14,90 € | 6 - 12 work days 4 - 8 work days 2 - 4 work days 1 - 3 work days |
Austria, Ireland, Italy, Portugal, Spain Order from 200 € to 299 € | Delivengo Colissimo Europe Domicile |
| 6 - 12 work days 4 - 8 work days |
Switzerland Order under 200 € | Delivengo Colissimo Europe Domicile Chrono Europe Express UPS Standard | 11,90 € 14,90 € 18,90 € 25,00 € | 6 - 12 work days 4 - 8 work days 2 - 4 work days 1 - 3 work days |
Switzerland Order from 200 € to 299 € | Delivengo Colissimo Europe Domicile | FREE FREE | 6 - 12 work days 4 - 8 work days |
Overseas 1: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana, St-Pierre-et-Miquelon, Saint-Barthélémy Order under 100 € | Lettre Suivie Colissimo Domicile with NO signature Colissimo Domicile with signature | 5,00 € 13,90 € 16,90€ | 5 - 7 work days |
Overseas 1: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana, St-Pierre-et-Miquelon, Saint-Barthélémy Order from 200 € to 299 € | Lettre suivie Colissimo Domicile with signature |
FREE | 5 - 7 work days |
Overseas 2: French Polynesia, New Caledonia, Wallis and Futuna, Austral Lands Order under 299 € Order over 300 € | Colissimo Domicile with NO signature Colissimo Domicile with signature | 16,90 € 11,90 € | 7 - 10 work days |
Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden | Delivengo Colissimo Europe Domicile Chrono Europe Express | 9,90 € 14,90€ 15,90 € | 6 - 12 work days 4 - 8 work days 2 - 4 work days |
| Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, Algeria, Bosnia and Herzegovina, Canary Islands, Tunisia, Georgia, Moldova, Serbia, Vatican, Sint Maarten, Liechtenstein, Macedonia, Belarus, Montenegro, Ukraine | Delivengo Colissimo International Chrono World Express | 11,90 € 18,90 € 18,90 € | 6 - 12 work days 6 - 10 work days 3 - 4 work days |
| Canada, United States | Delivengo Colissimo International Chrono World Express | 11,90 € 27,90 € 19,90 € | 6 - 12 work days 6 - 10 work days 3 - 4 work days |
| Australia, Hong-Kong, Japan | Colissimo International Chrono World Express | 27,90 € 24,90 € | 6 - 10 work days 3 - 4 work days |
| Israel, Mauritius, South Africa, United Arab Emirates, Qatar, Senegal, Argentina | Colissimo International Chrono World Express | 30,90 € 19,90 € | 6 - 10 work days 3 - 4 work days |
For every order, you will receive an email confirming the dispatch of your parcel and the tracking number.
Guarantee & Repairs
All our jewellery is guaranteed for 6 months from the date of purchase, on presentation of proof of purchase or order reference, except for our coloured pompoms which have a 3 month guarantee.
We therefore invite you to keep your receipt if you made the purchase in the boutique.
We therefore invite you to keep your receipt if you made the purchase in the boutique.
Even beyond the guarantee, we remain at your disposal and we strive to offer you solutions so that you can enjoy your beautiful jewellery.
Returns & Exchanges
You have a period of 30 days from the date of purchase in the shop or from the date of receipt of your internet order to make an exchange and 14 days for a return.
For your returned items to be accepted, the need to be unworn and in their original packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense. Engraved items cannot be returned of refunded.
