Guarantee and Delivery

Guarantee

Your piece of jewellery is guaranteed for 6 months from the date of purchase and is covered for any manufacturing faults or hidden defects. This guarantee is only valid for normal use and with proof of purchase.

Delivery

Orders are usually processed within 24 working hours, then dispatched from L’Atelier d’Amaya.

The following table displays the delivery schedules in accordance with the available options:

Destination	Delivery options	Price	Delivery schedule from L’Atelier	Signature required on receipt
In store collection	Free		1 to 5 working days	No
Metropolitan France + Monaco For orders under 100€	Certified letter	5,00€	2 to 5 working days	No
	Colissimo Pickup Station	7,90€	2 to 4 working days	Yes
	Colissimo	7,90€	2 to 4 working days	No
	Chrono 13	17,90€	Next day before 1pm	Yes
Metropolitan France + Monaco For orders from 100€ to 300€	Certified letter	Free	2 to 5 working days	No
	Colissimo Pickup Station	2,90€	2 to 4 working days	Yes
	Colissimo	2,90€	2 to 4 working days	No
Metropolitan France + Monaco For orders over 300€	Certified letter	Free	2 to 5 working days	No
	Colissimo Pickup station	Free	2 to 4 working days	Yes
	Colissimo at home	Free	2 to 4 working days	No
Belgium, Germany, Luxembourg, Netherlands For orders under 200€	Delivengo	6,00€	3 to 5 working days	No
	Colissimo at home	12,00€	2 to 4 working days	No
	Chrono Express	23,90€	1 working day	Yes
Belgium, Germany, Luxembourg, Netherlands For orders over 200€	Delivengo	Free	3 to 5 working days	No
Austria, Denmark, Spain, Finland, UK, Greece, Ireland, Italy, Portugal, Sweden For orders under 200€	Delivengo	6,00€	3 to 8 working days	No
	Colissimo Expert	16,50€	5 working days	Yes
	Chrono Express	23,90€	2 working days	Yes
	Colissimo	20€	3 to 6 working days	No
Austria, Denmark, Spain, Finland, UK, Greece, Ireland, Italy, Portugal, Sweden For orders over 200€	Delivengo	Free	3 to 8 working days	No

Switzerland For orders under 200€	Delivengo	7.50€	4 to 5 working days	No
Switzerland For orders under 200€	Colissimo at home	14,00€	5 working days	No
Switzerland For orders over 200€	Delivengo	Free	4 to 5 working days	No
French DROM – COM For orders under 200€	Certified Letter	7,50€	5 to 10 working days	No
French DROM – COM For orders under 200€	Colissimo at home	14,50€	5 to 7 working days	No
French DROM – COM For orders over 200€	Certified Letter	Free	5 to 10 working days	No
French POM For orders under 200€	Colissimo at home	14,90€	7 to 10 working days	No
French POM For orders over 200€	Colissimo at home	Free	7 to 10 working days	No
Rest of the world For orders under 200€	Delivengo	7.50€	5 to 15 working days	No
Rest of the world For orders under 200€	Colissimo Expert	20,00€	5 to 10 working days	Yes
Rest of the world For orders over 200€	Delivengo	Free	5 to 15 working days	No

For every order, you will receive an email confirming the dispatch of your parcel and the tracking number.

Returns and Exchanges

If you are not fully satisfied with your piece of jewellery, please contact our customer service within 14 days of receipt by email on [email protected], via chat or phone +33 (0)5 56 81 57 71 from Monday to Sartuday 10:00AM to 6:30PM to arrange an exchange, a voucher or a refund. For your returned items to be accepted, the need to be unworn and in their original packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense. Engraved items cannot be returned of refunded.

Repairs

If your guarantee has expired, your piece of jewellery can still be repaired. We will provide an estimation of the cost of repair at L’Atelier and once accepted, we will proceed to repair it and send it back to you soon after. Repairs will only be performed once your payment has been received.