Deliveries & Returns
INFORMATION: We are temporarily suspending our shipments to Switzerland. We are doing our best to be able to ship your orders again 💕
Due to our move, deliveries to the shops will not be made from 08 to 17 July.
- All our orders are prepared with the utmost care in our Bordeaux Workshop, then shipped to you. -
Delivery times
Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.
Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 4 to 8 working days.
Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.
Express delivery by Chrono : Order prepared as a priority under 24h, then delivered within 2 to 4 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 3 to 6 working days.
Colissimo Point Relay delivery : Order prepared under 24h, then delivered within 2 to 4 working days in Point Relais
Colissimo with signature delivery : Order prepared under 24h, then delivered to your address against signature within 2 to 4 days.
Express delivery by Chrono Relay 13: Order prepared as a priority under 24h, then delivered the next day before 1 p.m. by Pickup Relay
Express delivery by Chrono 13: Order prepared as a priority under 24 h, then delivered by Chronopost the next day before 1:00 pm at home.
Store pick-up: the delivery times can be consulted at the delivery stage according to the selected store.
Due to the current health crisis, delivery times may be extended.
Standard delivery & Colissimo : Order prepared under 24h, then delivered within 5 to 10 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.
Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 4 to 8 working days.
Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.
Express delivery by Chrono : Order prepared as a priority under 24h, then delivered within 2 to 4 working days
Due to the current health crisis, delivery times may be extended.
Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 3 to 6 working days.
Colissimo Point Relay delivery : Order prepared under 24h, then delivered within 2 to 4 working days in Point Relais
Colissimo with signature delivery : Order prepared under 24h, then delivered to your address against signature within 2 to 4 days.
Express delivery by Chrono Relay 13: Order prepared as a priority under 24h, then delivered the next day before 1 p.m. by Pickup Relay
Express delivery by Chrono 13: Order prepared as a priority under 24h, then delivered by Chronopost the next day before 1:00 pm at home.
Store pick-up: the delivery times can be consulted at the delivery stage according to the selected store.
Due to the current health crisis, delivery times may be extended.
Standard delivery & Colissimo : Order prepared under 24 hours, then delivered within 5 to 10 working days
Due to the current health crisis, delivery times may be extended.
Returns & Exchanges
You have a period of 30 days from the date of purchase in the shop or from the date of receipt of your internet order to make an exchange and 14 days for a return.
For your returned items to be accepted, the jewellery must not have been worn and must be returned in its packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense.
Engraved items cannot be returned of refunded.
You have a period of 30 days from the date of purchase in the shop or from the date of receipt of your internet order to make an exchange and 14 days for a return.
For your returned items to be accepted, the jewellery must not have been worn and must be returned in its packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense.
Engraved items cannot be returned of refunded.
We deliver (almost) all over the world :
Metropolitan France, Corsica, Monaco, Andorra
Europe: Germany, Luxembourg, Netherlands, Austria, Ireland, Italy, Portugal, Spain, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Greece, Finland, Croatia, Bulgaria, Cyprus, Malta, Romania
International: United Kingdom, Switzerland, Iceland, Norway, Algeria, Bosnia-Herzegovina, Tunisia, Georgia, Moldova, Serbia, Vatican City, Sint Maarten, Liechtenstein, Canada, USA, Mauritius, South Africa, United Arab Emirates, Senegal, Argentina, Hong Kong, Japan.
Overseas 1: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana
Overseas 2: French Polynesia, New Caledonia, Wallis and Futuna
