Deliveries & Returns

Delivery

- All your orders are prepared within 24-48 working hours with the greatest care in our Bordeaux Workshop, then shipped to you
- Following the Brexit, shipping to the United Kingdom is no longer assured until further notice

Shipping

Delivery times

Delivery Times
Delivery Times
Europe

Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.

 

Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days

 

Due to the current health crisis, delivery times may be extended. 

Belgium

Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 4 to 8 working days.

 

Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days

 

Due to the current health crisis, delivery times may be extended. 

International

Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.

 

Express delivery by Chrono : Order prepared as a priority under 24h, then delivered within 2 to 4 working days

 

Due to the current health crisis, delivery times may be extended. 

France

Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 3 to 6 working days.

 

Colissimo Point Relay delivery : Order prepared under 24h, then delivered within 2 to 4 working days in Point Relais

 

Colissimo with signature delivery : Order prepared under 24h, then delivered to your address against signature within 2 to 4 days.

 

Express delivery by Chrono Relay 13: Order prepared as a priority under 24h, then delivered the next day before 1 p.m. by Pickup Relay

 

Express delivery by Chrono 13: Order prepared as a priority under 24 h, then delivered by Chronopost the next day before 1:00 pm at home.

 

Store pick-up: the delivery times can be consulted at the delivery stage according to the selected store.

 

Due to the current health crisis, delivery times may be extended. 

Overseas

Standard delivery & Colissimo : Order prepared under 24h, then delivered within 5 to 10 working days

Due to the current health crisis, delivery times may be extended. 

Europe

Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.

 

Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days

 

Due to the current health crisis, delivery times may be extended. 

Belgium

Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 4 to 8 working days.

 

Express delivery by UPS : Order prepared as a priority under 24h, then delivered within 1 to 3 working days

 

Due to the current health crisis, delivery times may be extended. 

International

Standard delivery by tracked letter: Order prepared under 24h, then delivered within 6 to 12 working days.

 

Express delivery by Chrono : Order prepared as a priority under 24h, then delivered within 2 to 4 working days

 

Due to the current health crisis, delivery times may be extended. 

France

Standard delivery by tracked letter: Order prepared under 24h, then the letter is directly delivered in your letterbox within 3 to 6 working days.

 

Colissimo Point Relay delivery : Order prepared under 24h, then delivered within 2 to 4 working days in Point Relais

 

Colissimo with signature delivery : Order prepared under 24h, then delivered to your address against signature within 2 to 4 days.

 

Express delivery by Chrono Relay 13: Order prepared as a priority under 24h, then delivered the next day before 1 p.m. by Pickup Relay

 

Express delivery by Chrono 13: Order prepared as a priority under 24h, then delivered by Chronopost the next day before 1:00 pm at home.

 

Store pick-up: the delivery times can be consulted at the delivery stage according to the selected store.

 

Due to the current health crisis, delivery times may be extended. 

Overseas

Standard delivery & Colissimo : Order prepared under 24 hours, then delivered within 5 to 10 working days

Due to the current health crisis, delivery times may be extended. 

Returns & Exchanges

You have a period of 30 days from the date of purchase in the shop or from the date of receipt of your internet order to make an exchange and 14 days for a return.

For your returned items to be accepted, the jewellery must not have been worn and must be returned in its packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense.

 

Engraved items cannot be returned of refunded.

 

You have a period of 30 days from the date of purchase in the shop or from the date of receipt of your internet order to make an exchange and 14 days for a return.

For your returned items to be accepted, the jewellery must not have been worn and must be returned in its packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense.

 

Engraved items cannot be returned of refunded.

 

We deliver (almost) all over the world :

Metropolitan France, Corsica, Monaco, Andorra

Europe: Germany, Luxembourg, Netherlands, Austria, Ireland, Italy, Portugal, Spain, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Greece, Finland, Croatia, Bulgaria, Cyprus, Malta, Romania

International: Switzerland, Iceland, Norway, Algeria, Bosnia-Herzegovina, Tunisia, Georgia, Moldova, Serbia, Vatican City, Sint Maarten, Liechtenstein, Canada, USA, Mauritius, South Africa, United Arab Emirates, Qatar, Senegal, Argentina, Hong Kong, Japan.

Overseas 1: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana

Overseas 2: French Polynesia, New Caledonia, Wallis and Futuna

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