GUARANTEE
Your piece of jewellery is guaranteed for 6 months from the date of purchase and is covered for any manufacturing faults or hidden defects. This guarantee is only valid for normal use and with proof of purchase.
DELIVERY
Orders are usually processed within 24 working hours, then dispatched from L’Atelier d’Amaya.
The following table displays the delivery schedules in accordance with the available options:
Destination | Delivery options | Price | Delivery schedule from L’Atelier | Signature required on receipt |
In store collection | Free | 1 to 5 working days | No | |
FMetropolitan France + Monaco For orders under 100€ | Certified letter | 5,00€ | 3 to 6 working days | No |
Colissimo Pickup Station Colissimo | 6,00€ 6,90€ | 2 to 4 working days 2 to 4 working days | Yes No | |
Chrono Relais Chrono 13 | 8,90€ 14,50€ | Next day before 1pm* Next day before 1pm* | Yes Yes | |
Metropolitan France + Monaco For orders from 100€ to 299€ | Certified letter | Free | 2 to 5 working days | No |
Colissimo Pickup station Colissimo | Free Free | 2 to 4 working days 2 to 4 woking days | Yes No | |
Chrono Relais Chrono 13 | 3,90€ 9,50€ | 2 to 4 working days 2 to 4 working days | Yes Yes | |
Metropolitan France + Monaco For orders over 300€ | Certified letter | Free | 3 to 6 working days | No |
Colissimo Pickup station Colissimo | Free Offert | 2 to 4 working days 2 to 4 working days | Yes No | |
Chrono Relais Chrono 13 | 3,90€ 9,50€ | Next day before 1pm* Next day before 1pm* | Oui Oui | |
Belgium, Germany, Luxembourg, Netherlands For orders under 200€ | Delivengo | 9,90€ | 3 to 5 working days | No |
Chrono Express | 14,50€ | 2 working days | Yes | |
Belgium, Germany, Luxembourg, Netherlands For orders over 200€ | Delivengo | Free | 3 to 5 working days | No |
Austria, Denmark, Spain, Finland, UK, Greece, Ireland, Italy, Portugal, Sweden For orders under 200€ | Delivengo | 9,90€ | 3 to 8 working days | No |
Chrono Express | 14,50€ | 2 working days | Yes | |
Austria, Denmark, Spain, Finland, UK, Greece, Ireland, Italy, Portugal, Sweden For orders over 200€ | Delivengo | Free | 3 to 8 working days | No |
Switzerland Commande de moins de 200€ | Delivengo | 11.90€ | 5 to 10 working days | No |
Colissimo | 15,00€ | 4 to 6 working days | No | |
Chrono Express | 18,90€ | 2 working days | Yes | |
Switzerland For orders over 200€ | Delivengo | Free | 5 to 10 working days | No |
French DROM – COM For orders under 200€ | Certified Letter | 5,00€ | 5 to 10 working days | No |
Colissimo | 13,90€ | 5 to 7 working days | No | |
French DROM – COM For orders over 200€ | Certified Letter | Free | 5 to 10 working days | No |
French POM | Colissimo | 16,90€ | 7 to 10 working days | No |
Rest of the world For orders under 200€ | Delivengo | 11.90€ | 5 to 15 working days | No |
Chrono Express Hongrie, Pologne, République Tchèque,Slovaquie, Slovénie, Estonie, Lettonie, Lituanie, Croatie, Malte, Roumanie | 15,90€ | 2 to 4 working days | Yes | |
Chrono Express Andorre, Albanie, Arménie, Biélorussie, Bosnie, Géorgie, Gibraltar, Guernesey, Canaries, Féroe, Islande, Jersey, Liecht, Macédoine, Moldavie, Monténégro, Norvège, Russie, San Marin, Serbie, Turquie, Ukraine | 18,90€ | 2 to 4 working days | Yes | |
Chrono Express Canada, USA, Mexique | 19,90€ | 2 to 4 working days | Yes | |
Chrono Express Chine, Japon, HK, Corée, Thaïlande, Taïwan, Vietnam, Inde, Singapour ... | 24,90€ | 2 to 4 working days | Yes | |
Rest of the world For orders over 200€ | Delivengo | Free | 5 to 15 working days | No |
For every order, you will receive an email confirming the dispatch of your parcel and the tracking number.
RETURNS AND EXCHANGES
If you are not fully satisfied with your piece of jewellery, please contact our customer service within 14 days of receipt by email on [email protected], via chat or phone +33 05 56 81 57 71 from Monday to Sartuday 10:00AM to 6:30PM to arrange an exchange, a voucher or a refund. For your returned items to be accepted, the need to be unworn and in their original packaging. Every return to L’Atelier d’Amaya must be via recorded delivery. Postage fees are at your expense. Engraved items cannot be returned of refunded.
REPAIRS
If your guarantee has expired, your piece of jewellery can still be repaired. We will provide an estimation of the cost of repair at L’Atelier and once accepted, we will proceed to repair it and send it back to you soon after. Repairs will only be performed once your payment has been received.
