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Privacy policy and cookies

 

PREAMBLE

 

 

Protecting your privacy

We are committed to protect your private life while using the website www.atelier-amaya.com. All the private information will be sent and stockpiled in total security on the site’s French host. We may collect some personal information about you and can transfer that information to ours partners. In application of the French law of the 6th of January 1978 relating to computer information, for the files and liberties and European Regulation N ° 2016/679, as well as recommendations of the National Commission on Informatics and Liberty, you have a right to oppose, to access, to rectify, to delete and to limit the processing of personal data.

The website www.atelier-amaya.com has been published by L’Atelier d’Amaya company (SARL - 353 boulevard du Président Wilson – 33073 Bordeaux Cedex).

 

The Controller

L'Atelier d'Amaya, as data controller, undertakes to comply with the provisions of the European Regulation (N°2016/679 of April 27, 2016) on the protection of personal data.

If you have any questions about our way of protecting your confidential data, feel free to email us at [email protected] or mail to the mailing address: L’Atelier d’Amaya SARL - 353 Boulevard du Président Wilson – 33073 Bordeaux Cedex.

For all our services, the data controller is L’Atelier d’Amaya SARL. The data protection officer ensures compliance with the regulations and rules in force. He can be contacted at: [email protected]

 

 

How we use your information

 

The table below describes in detail what information we collect and for what purposes: It sets this out in detail, showing what we do, and why we do it.

Your name and contact details

 

Use of data

Purpose of the treatment

To deliver your purchases to you

To honour our transaction contract with you.

To send you service messages by text or e-mail such as order updates (example: reminder of your cart, order updates, delivery information from carriers)

To honour our transaction contract with you

To send you newsletters by e-mail (about 2 per month) or by SMS

With your prior consent, we inform you of our news, our updates and our games.

  

 

Your date of birth

 

Use of data

Purpose of the treatment

To study the age of our customers and users on our site

We want to know you better in order to offer you jewelleries that will please you.

  

 

Your payment information: credit card or PayPal account

 

Use of data

Purpose of the treatment

To make transactions: payments and refunds

To honour our transaction contract with you. The data is encrypted by Systempay and Paypal (our payment providers) and is processed as part of their data processing policies.

To detect fraud

To protect either you or ourselves against fraud.

 

  

Your contact history with us

What you told us — for example, over the phone, on instant chat, or on social media.

 

Use of data

Purpose of the treatment

To provide customer service and support

To honour our transaction contract with you: to interact with you and provide you with solutions.

To train our staff through these exchanges that serve as examples

To be able to give you the best possible customer service.

 

 

Purchase history and saved items

What you have bought and what you have stored in your basket for a later time

 

Use of data

Purpose of the treatment

To sell you things

To honour our transaction contract with you and improve your customer experience.

Provide customer service and support, and handle returns

To honour our transaction contract with you (withdrawal period).

To find out what you, and other customers, like

To ensure we are giving you what you want

 

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

 

Use of data

Purpose of the treatment

To improve our website and set default options for you, to trace anomalies

We are constantly improving our website to offer you the best possible shopping experience.

To protect our website

We detect fraud and we meet our legal obligations: looking after your data.

 

 

Information from accounts you link to us

What we do if you link your Instagram or Facebook accounts to us

 

Use of data

Purpose of the treatment

To allow you to participate in our online games simply and easily without having to create a specific account

We improve your user experience by facilitating your participation in our games.

 

 

Your responses to surveys and games

 

Use of data

Purpose of the treatment

To allow you to participate in our special events: surveys and games

To honour our contract with you (game rules) and to allow you to win.

  

 

Data retention period

 

Your personal data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with applicable regulations and laws. In this respect, the data used for canvassing purposes may be retained for a maximum period of 3 years from the termination of the user's account or the last contact. Your personal data is deleted upon expiry of storage periods. Nevertheless, your data may be archived beyond the specified periods for the purposes of investigating, establishing and prosecuting criminal offences for the sole purpose of making the data available to the judicial authority, where necessary.

Archiving implies that your data will be anonymized and will no longer be available online but will be extracted and stored on an autonomous and secure medium.

 

 

Suppliers with access to your personal data

 

L’Atelier d’Amaya does not sell or share any of your personal data for commercial purposes to any third party.

In order to fulfill the purposes we have just described to you, access to your personal data must be allowed to the various entities of L'Atelier d’Amaya and third parties that we use to offer you certain services:

  • Financial institutions
  • Fraud detection and prevention entities/ agencies
  • Technology service suppliers
  • Logistics, transportation and delivery service suppliers
  • Service suppliers related to customer service
  • Service suppliers related to marketing and advertising

 

 

Rights on your personal data

 

Nothing requires you to provide us with personal information, but if you do not do so, you may not be able to purchase on the site and it’s quite unlikely that you will enjoy an optimal customer experience.

We are committed to respect the confidentiality of your personal data and to guarantee the exercise of your rights. For it, just send us an email to: [email protected], with your ID by simply telling us the reason of your request and the right you want to exercise. You have the right to:

  • Ask us for access to the data we have about you
  • Ask us to rectify the data we already have
  • Ask us to delete your data to the extent that they are no longer needed for the purpose for which we might have needed to process them
  • Ask us to withdraw your consent for any purpose

 

 

Personal data of a third party

 

We offer you some features requiring the processing of personal data of a third party that you have provided, as in the case of sending a gift card by email or the request for delivery of an order to a third party. In these cases, you assure us that they have been informed about the purposes and the way we need to process their personal data.

 

 

Cookies, TAGS and trackers

 

When browsing our website, information relating to the navigation of the user's terminal (computer, tablet, smartphone, etc.) may be saved through files referred to as « Cookies ».

A cookie allows tracking the browsing or analysing user behaviour, including:

  • measuring the number of visitors to our website and application, as well as their content;
  • saving customer account information when you are logged in;
  • saving the shopping cart;
  • customizing the display of content accessible to you.

You can change your cookie preferences through the browser software you use: