FAQ

How can we help you?

Delivery

What are the delivery times and costs ?

You will find delivery delays and prices by clicking ​here.

What if I have a delivery problem ?

At first, we invite you to check with your neighborhood that the package hasn’t been deposited in the wrong mailbox, then at the nearest post office that your package is not there. If you still have not received your package after these checks, contact our Customer Service at +33 5 56 81 57 71 or at [email protected].

How to track my package ?

Once your order has been shipped, you will receive the parcel tracking number via email.

You can follow its routing on the French La Poste website by clicking here.

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